Core Responsibilities

Product management with specific focus on usability and user experience

• Working with customers, sales, and other customer-facing roles to define customer needs and user needs
• Working with developers, QA, and other resources to plan, execute, test, and release
• Working with leadership team, dev leaders, and others to prioritise and ensure work fulfills business needs

User experience and interaction design

• Designing interactions and interfaces and working with others to make them happen
• Testing assumptions, building an understanding of our users and the will to serve them

Key Achievements

User awareness, user advocacy, usability testing

• Creation of a formal, on-going user awareness program that takes UX/Product Management and Dev resources to customer sites to meet users, do anthropological research and usability testing
• This work has transformed the product and development approach for 2008

Product management, user experience/interaction design

• Developed product vision, focused vision on specific quarterly goals, worked with senior management to get their buy-in, evoked enthusiasm and a will to accomplish the goals in dev
• Focused resources and worked through issues that had prevented the company from releasing any significant UI changes in over a year, resulting in significant UI changes in Q1 2008
• Was primary user experience/interaction resource for forward-looking development, including two new large components that were released formally in the month after I left

Core Responsibilities

IT project manager and Ux specialist for internal systems and applications

• Developing project requirements
• Designing user interface and user interaction (wireframes, interaction and application flow diagrams, visual models for showing inheritance, content, template, and design requirements), developing information architecture, conducting usability testing
• Developing optimised graphics and elegantly compliant XHTML and CSS
• Managing development and deployment
• Training users and iteratively developing based on their feedback
• Budgeting, managing vendor relationships, reporting on project success

Internal consultant to other departments in Ux, business analysis, and other capacities

• Bringing logical, (hopefully) Tufteian techniques to visualisation of business workflows and to visually representing solutions to business problems
• Establishing and conducting meaningful reporting on new business processes and targets; designing user interface and user interaction for browser-based software
• Defining UI and interaction standards and working with developers to make them reality, developing and integrating mark-up and styling
• Advising developers on best practices and methodologies for browser-based applications
• Evolving application identity, developing in-application icons
• Providing design guidance on hardware bezel and chassis design

Project manager, designer and UI lead for ActiveState web properties (2003–2005)

• Developing project and ongoing requirements
• Designing user interface and user interaction, developing information architecture, conducting usability testing, developing templates
• Leading front- and back-end web teams in efforts
• Training content owners and actively supporting their interaction with Zope and Perl-based frameworks

Key Achievements

• Transformed enterprise knowledge management infrastructure with introduction of enterprise search and upcoming internal knowledge framework redesign
• Assumed a leadership role in plotting business processes for Sophos’ entry into the appliance/hardware market; created novel visual diagramming of business flow/user interaction/system actions that made business decisions comprehensible for the 30 person cross-functional team that spearheaded the evolution of Sophos into a hardware provider; developed and fed interim framework for reporting on hardware business in the absence of inventory control systems and formal Business Intelligence reporting
• Internal UI and interaction designer (and user advocate) for PureMessage versions 3.x to 5.x

Core Responsibilities

• Design, usability analysis, interaction design, and managing implementation of Java and web-based application user interfaces
• Coordinating & supervising UI implementation by development teams in Bulgaria, Hungary, and Seattle
• Assumed additional roles as head of documentation (2001), head of QA (2003)

Key Achievements

• Planned and managed implementation of user interface and interaction for new software modules in web-based and Java sister applications
• Created and managed implementation of UI and interaction standards for all applications
• Coordinated & supervised UI implementation by development teams in Bulgaria, Hungary, and Seattle
• As head of documentation, moved GMI from Word format documentation to web-based documentation framework for Help and FAQ systems, designed and implemented this framework, created and publicised internal standards for documentation

Core Responsibilities

• Developing project requirements, sitemaps and interaction diagrams, wireframes and templates
• Designing user interfaces and defining user interaction; developing information architecture
• Creating compliant and flexible templates; mastering integration in a variety of frameworks
• Conducting ad hoc usability testing and integrating results thereof into the web properties

Key Achievements

• Led creation of first generation of ActiveState Programmer Network (ASPN) in three month timeframe
• Introduced usability engineering, user advocacy, user experience and user interaction design into the company's core development and web development frameworks

Core Responsibilities

• Assisting clients in defining their business problems
• Developing and codifying project requirements
• Scheduling projects and resources
• Creating logical and user-informed information architecture and interaction
• Working with Art Direction to meet client requirements with web-ready designs, producing compliant HTML and CSS templates
• Advising and supporting junior staff

Key Achievements

• Developed the processes and templates that were used by the company to determine and codify project requirements (including requirements specifications, wireframes, and interaction diagrams)
• Successfully planned and implemented UI for numerous web applications and websites

Core Responsibilities

• Maintaining ACL's web presence and coordinating postings on external partner sites
• Designing print and multimedia pieces, managing contractors
• Conducting HTTP log analysis for statistics and for unique events (such as security breaches)

Key Achievements

• Transformed ACL.com from a simple, brochure-ware site to consistent, quality, high-availability, content-provider maintainable, multilingual web presence
• Introduced web-specific job tracking processes and document tracking procedures

• University of Alberta, German, Italian (double major, highest honours, academic awards)
• University of Victoria, Creative Writing
• UWC Adriatic, Italy, International Baccalaureate Diploma (two-year scholarship)

• Omniture Site Catalyst Core and Advanced User Training, 2008
• OSCON, 2007
• ASIS&T IA Summit, 2006
• ITIL Certification, 2006
• Presenting Data and Information, Edward Tufte, 2004
• HF/CHI/HCI/Usability Conference and Advanced Usability Testing Workshop, Nielsen Norman Group, 2001
• Essentials of Marketing, BCIT, 1999